FAQ

Yes, we send out samples of individual products that we carry. The exception to this is FDA or food approved products, of which we do not send samples. We do, however, charge for sample products that we normally sell as individual items. We also charge shipping fees for any sample that we send. We reserve the right at any time to decline to send you a sample.

Actual product color may vary from the images shown. Every monitor or mobile display has a different capability to display colors, and every individual may see these colors differently. In addition, lighting conditions at the time the photo was taken can also affect an image's color. Retail Displays by WR Display & Packaging™ cannot guarantee that the color you see on screen accurately portrays the true color of the product.

Unfortunately, due the exceedingly high tariffs placed on single use retail bags sold to the Northwest Territories, we will no longer sell these products to any customer residing in the Northwest Territories.

Oxo-Bio bags from WR Display & Packaging are an earth-friendly alternative to regular plastic bags. Oxo-biodegradable bags are made from 100% degradable plastics that will biodegrade over time once discarded in landfill sites or inadvertently littered in nature. They have an approximate shelf life of 18 months. These bags are just as sturdy as regular plastic bags, can be printed in the same fashion and are recyclable with traditional plastics.

WR Display & Packaging is committed to being your choice for quality, cost effective retail store supplies, fixtures and displays. Our price match guarantee means, if you should find a lower price on an in-stock, identical, product offered by a Canadian store fixture or packaging company, please inform us. If we can confirm that it is an exact matching item, and that the competitor has the item in stock, we will match that price! We reserve the right to limit quantities. Applies to exact match in stock items only. Our policy does not apply to advertising misprints or items sold or advertised as "clear-outs". "Special Order" or "Custom" products are excluded. We do not match auction sites. We do not match used products.Although we do have a price match guarantee policy, each price match request must be approved and may be denied at the discretion of management. A competitor's extra charges such has handling, freight charges etc, will all be taken into account when a price match has been requested.

If you have a problem with a product that we advertise a warranty on (Steamers, Label guns for example), you are responsible for the shipping charges to get this defective product back to one of our locations. Once we have repaired or replaced your warranted product, we will ship it back to you at no charge. We reserve the right to use whatever shipping means we deem appropriate.

We do mark some items for free shipping from time to time. We reserve the right to revoke free shipping at our discretion. In the case of an order that contains one item(s) that qualifies for free shipping, but another item(s) in your order that does not, you will only pay shipping or delivery charges on that/those item(s).

Once you have established a Net 30 day payment term account, we will consider your request for PST exemption. We do not except PST exempt numbers without establishing a Net 30 Day payment term account.

In preparation for Canada's ban on single use plastic retail bags, we want to inform you, our customers, about our approach and plan going forward with our ability to sell retail plastic bags. Firstly, we very much appreciate your loyalty. We have always strived to bring you the best selection of retail plastic bags at the most affordable prices that we can offer. Bearing in mind that the manufacture and import of single use retail plastic bags will end officially on Dec.20-2022, we have put the following plan into place as is allowed in the Canadian Single-use Plastics Prohibition Regulations: SOR/2022-138:-Our supplier(s) will discontinue producing single use plastic retail bags as of Dec.20-2022. Under the new regulations, we will continue to sell single use plastic retail bags until Dec.20-2023. We will have stock of single use plastic retail bags in 2023 for sale. -Custom Printed Small Run (less than 5000 bags) - As many of our customers prefer to have their logo printed on their bags, we will continue to offer our custom printed small run (less than 5000 bags) retail bag program into 2023. Consult our representatives at printing@wrdisplay.ca for more details. Certain local jurisdictions have either previously announced or are announcing their own plan regarding their policy on single use plastic bags, and we encourage you to consider these in your plan to use plastic bags in your store going forward.I'm sure you are aware that Retail Supplies by WR Display & Packaging™ is committed to bringing you products that will help you display, package, promote and ship what you want to sell today. We have many alternatives to single use retail plastic bags, and hope you discover these soon at www.wrdisplay.ca .

GSM in the context of paper stands for "grams per square meter." It is a measure of the weight or thickness of paper, indicating the density of the paper. A higher GSM means the paper is thicker and heavier, while a lower GSM indicates a thinner and lighter paper. For example, typical printer paper is around 80-90 GSM, while cardstock or heavy paper may be 200-300 GSM or more. The GSM measurement is important to consider when choosing paper for printing, copying, or other applications, as it can affect the quality and durability of the printed material. Paper basis weight is another way of expressing the weight of paper. It refers to the weight of a sheet of paper in pounds, based on the weight of a ream (500 sheets) of a specific size of paper. For example, a ream of standard 8.5" x 11" printer paper typically weighs 20 pounds, so it is referred to as 20 lb. bond paper. Similarly, a ream of 11" x 17" paper that weighs 60 pounds would be referred to as 60 lb. text paper. The basis weight of paper is important to consider when selecting paper for specific applications, as it can affect the strength, thickness, and appearance of the final product.

As we all get used to a world without single use plastic retail bags, many retailers are switching to paper. Although durable, paper bags do not have the same weight carrying capacity as plastic bags. Furthermore, one would never worry about the sharp corners of a boot box when using a plastic bag, but in the case of a paper bag one must be wary. If necessary, carry a paper bag like our parents and grandparents did when they went grocery shopping: use 2 hands, wrap your arm around the bottom, and be careful in how much you put in a paper bag. When in doubt, double up the bag. The famous line we remember (if you're old enough...) at the grocery checkout would be, "Would you like me to double your bags?". Paper bags can rip for a variety of reasons, including:

• Overloading: Paper bags have a weight limit, and if you put too many heavy items in them, they can rip. It's important to make sure you don't overload the bag beyond its capacity. When in doubt, double the bag.
• Sharp edges: Sharp or pointed objects can puncture the paper bag, causing it to tear or rip.
• Moisture: Paper bags are not waterproof, and if they get wet or damp, they can become weak and tear easily. Colour from wet paper bags can bleed onto products, be careful when wet.
• Rough handling: If a paper bag is handled roughly, such as being thrown or dropped, it can cause the bag to rip.Overall, paper bags are not as durable as plastic bags, so it's important to use them appropriately and handle them with care to prevent rips or tears. We test all our paper bags that we sell for durability, but once out in your store we have no control over how you use them, or how much you load them up.

While most of our customers are businesses from across Canada and the USA, we are not restrictive to who buys from us. Our website is open to all and if you can meet our small minimum we will gladly take your order.